Terms & Conditions

01. Clinical Acceptance

Accessing our digital platform confirms your agreement to these Terms. Our protocols—including GLP-1 Weight Loss and Peptide Therapy—are engineered for those who commit to the full Aone Standard of care.

02. Privacy and Data Security

Use of our services is subject to our Notice of Privacy Practices and Website Privacy Policy, which explains how your health information is used and disclosed and what rights you have over it.

We describe the safeguards we actually operate rather than claiming a status nobody issues. "HIPAA compliant" is not a certification. What we do: patient data travels over encrypted HTTPS/TLS connections; access to records is limited by role and tied to individual staff accounts; vendors that handle health information on our behalf are required to sign business associate agreements; and third-party analytics and chat scripts are blocked entirely on intake and booking pages. No system is perfectly secure, and we do not guarantee that any transmission or storage of data is immune from compromise.

03. Patient Responsibilities

• Eligibility: Clinical programs are strictly for individuals 18 years and older.
• Biological Accuracy: You agree to provide precise health data. Any misrepresentation of medical history can compromise your safety and protocol results.
• Account Integrity: You are the sole custodian of your Aone Patient Portal. You must notify us immediately of any unauthorized access.

04. Intellectual Property

The "Habit Blueprint," clinical intake models, and digital assets found on this site are the exclusive property of Aone Health & Wellness and are protected by international copyright laws.

You may view and print pages of this site for your own personal, non-commercial use. You may not copy, republish, sell, licence, frame, scrape or create derivative works from our content, branding or clinical materials without written permission. Nothing here grants you a licence to any trade mark.

05. Acceptable Use

When using this website or our services you agree not to:

• Impersonate another person, use another person's identity or payment method, or submit false identity or medical information.
• Attempt to access accounts, records or systems you are not authorised to access, or probe, scan or test the security of our systems.
• Upload malware, run automated scrapers or bots against the site, or interfere with its normal operation.
• Use our services to obtain medication for anyone other than yourself, or to divert, resell or supply any prescribed medication to another person.
• Post content that is unlawful, defamatory, harassing, or that infringes someone else's rights.

We may suspend or terminate access for a breach of this section, and we may report unlawful conduct to the relevant authorities.

06. Governing Law and Venue

These Terms, and any dispute arising out of them or out of your use of this website, are governed by the laws of the State of [STATE — to be set by counsel], without regard to its conflict-of-laws rules. Subject to Section 07, you and we agree that the state and federal courts located in [COUNTY, STATE — to be set by counsel] have exclusive jurisdiction, and each of us consents to personal jurisdiction there.

Nothing in this section limits your rights under the law of the state where you are located when you receive care. Clinical services are provided by clinicians licensed in your state and are regulated by that state's medical board and telehealth rules. Consumer protection rights that your home state gives you and that cannot be waived by contract are not waived here.

07. Dispute Resolution and Arbitration

Informal resolution first. Before starting any formal proceeding, please contact us and give us 30 days to try to resolve the problem. Most complaints are fixable in a phone call. Write to us at [email protected] describing the issue and what you would like us to do.

Proposed binding arbitration (pending counsel approval). If informal resolution fails, disputes that are not resolved would be settled by binding arbitration administered by [ADMINISTRATOR — to be set by counsel] under its consumer arbitration rules, by a single arbitrator, in [LOCATION — to be set by counsel] or by video or telephone at your election. The arbitrator, not a court, would decide the dispute, and judgment on the award could be entered in any court of competent jurisdiction.

Proposed class-action waiver. Claims would be brought only in an individual capacity, not as a plaintiff or class member in any purported class, collective, consolidated or representative proceeding. If this waiver is found unenforceable as to a particular claim, that claim would proceed in court and the rest of this section would remain in force.

Carve-outs. Either of us may bring an individual claim in small claims court. Either of us may seek injunctive relief in court to protect intellectual property. Claims of professional negligence in the provision of medical care are excluded from this section unless and until counsel confirms an arbitration agreement meeting the formal requirements of the applicable state has been separately executed.

08. Disclaimer of Warranties

The website and its content are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that the site will be uninterrupted, timely, secure or error-free.

Information on this website is general health information for education. It is not medical advice, it is not a diagnosis, and reading it does not create a clinician-patient relationship. That relationship begins only when a licensed clinician accepts you as a patient and evaluates you.

Some states do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

09. Limitation of Liability

To the fullest extent permitted by law, and subject to the carve-out below, Aone Health & Wellness and its officers, employees, contractors and vendors are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, or for lost profits, lost data or business interruption, arising out of your use of this website, even if we were advised such damages were possible.

Subject to the carve-out below, our total aggregate liability for all claims relating to the website and to non-clinical services is limited to the amount you paid us in the twelve months before the event giving rise to the claim.

10. Telehealth Service Terms

• Technology limitations. Telehealth depends on your internet connection, your device, and third-party platforms. Video and audio quality can degrade, connections drop, and a clinician cannot physically examine you, take your vitals directly, or run point-of-care tests. Some things simply cannot be assessed remotely.
• Technology failure. If the connection fails during your visit, your clinician will attempt to reach you by phone at the number on file. If a visit cannot be completed for technical reasons, we will reschedule it or refund the fee for that visit — see Section 13.
• Not for emergencies. Telehealth is not an emergency service. We do not monitor messages, chat or forms around the clock. If you have an emergency, call 911. See Section 22.
• Identity verification. You must verify your identity and your physical location at the time of the visit. We may require government-issued photo identification. Your location matters because your clinician must hold a licence in the state where you are physically present during the visit. Misrepresenting your location may make the encounter unlawful and will end it.
• Accurate history is your obligation. You agree to give complete and truthful information about your medical history, current medications, supplements, allergies, substance use and other treating clinicians. Remote evaluation depends heavily on what you tell us. Withholding or falsifying information can lead to unsafe care and is grounds for us to end the relationship.
• In-person care may be required. Your clinician may determine at any point that telehealth is not appropriate for your situation and that you need an in-person evaluation, laboratory testing, imaging, or referral to another provider. That determination is a clinical judgement and is final. If it happens before any clinical service has been delivered, we will refund your fee.
• Continuity of care. We are not a substitute for a primary care physician. You should maintain a relationship with a primary care provider, and we encourage you to let them know about care you receive from us.

11. Informed Consent to Telehealth

By booking and attending a telehealth visit, you consent to receiving care by telehealth on the following basis.

What telehealth is. Telehealth means a licensed clinician evaluates, diagnoses and treats you using live video, audio, or the secure exchange of information, while you and the clinician are in different physical locations. Your visit may involve video conferencing, transmission of images or documents you upload, and secure messaging. Records of the encounter are kept in your medical record exactly as an in-person visit would be.

The benefits. Access to a licensed clinician without travel; shorter waits; care from home, which many people find easier for sensitive topics; and easier access for people in areas with few local specialists.

The risks. You should understand these before you consent:

• Technology can fail. Equipment or connections may not work, which can delay or interrupt your care.
• The information transmitted may be insufficient. Poor image or audio quality, or the absence of a hands-on physical examination, may prevent sound clinical decision-making. Your clinician may be unable to reach a conclusion that an in-person visit would have allowed.
• Delays. Evaluation, treatment or follow-up may be delayed for technical or scheduling reasons.
• Security. Although we use encrypted connections, in rare cases a security protocol could fail and information could be accessed by someone unauthorised.
• Referral may still be needed. In some cases the outcome of a telehealth visit is a referral for in-person care, not treatment.

This website term does not replace the consent your clinician obtains and documents at the start of your visit, as your state's law requires.

12. Subscriptions, Recurring Billing and Cancellation

Some of our programmes are sold as subscriptions that renew automatically. Before you pay for one, and on the same screen where you pay, we will tell you clearly and in plain language:

• That the charge recurs automatically until you cancel.
• The exact amount of each recurring charge, including any introductory price and the amount it will change to when the introductory period ends.
• How often you will be charged, and the date of the first renewal.
• The length of any minimum term, and any charge for ending early.
• How to cancel, in one clear instruction, before you are asked to pay.

You must give affirmative consent to the recurring charge — a separate, clearly labelled action, not a pre-ticked box and not consent bundled into an unrelated agreement. After you subscribe we send you a written acknowledgement, retainable, that repeats the terms above and the cancellation instructions.

What happens when you cancel. You keep access to the services you have already paid for through the end of the period you paid for. We do not charge you again. Cancelling a subscription does not by itself cancel a scheduled appointment — cancel that separately if you no longer want it. Cancelling does not delete your medical record; we are required to retain it.

Price changes. If we change the price of a subscription, we will tell you before the change takes effect and give you a chance to cancel before you are charged the new amount.

13. Fees and Refund Policy

With that principle in mind, our policy is:

• Full refund before evaluation. Cancel before your scheduled visit and you get a full refund, no questions asked. If you need to move it, rescheduling is free.
• Full refund if we cannot see you. If we cancel, if no clinician licensed in your state is available, or if a technical failure on our side prevents the visit from happening and it cannot be rescheduled, you get a full refund.
• Full refund if you are screened out before the visit. If our intake review shows before the visit that you are not eligible for the service — wrong state, ineligible age, a contraindication that rules the programme out — we refund you in full and tell you why.
• No refund after the evaluation has taken place. Once a clinician has spent their time evaluating you, that service has been delivered. This is true whether the clinician certifies you, prescribes for you, declines to do either, or refers you elsewhere. A decision you did not want is still professional care, and it is often the safest answer. We will always explain the reasoning.
• No-shows. If you miss your appointment without cancelling, the fee is not refunded, because the clinician's time was reserved for you. Contact us if something went wrong — we do exercise discretion.
• Unused subscription periods. Handled under Section 12.
• Medication. Prescription medications dispensed by a pharmacy cannot be returned or refunded once dispensed. That is a pharmacy law restriction, not our policy. Billing questions about medication go to the dispensing pharmacy.

To request a refund, email [email protected]. Approved refunds are returned to the original payment method, normally within 5–10 business days. Nothing here removes any refund or chargeback right you have under the law of your state or under your card issuer's rules.

14. Controlled Substances

Some services we offer may involve medications that are federally scheduled controlled substances. Ketamine and testosterone are both Schedule III. Peptides and some other products we discuss are not scheduled but carry their own regulatory restrictions.

• Prescribing is governed by federal and state law. Any prescription for a controlled substance is subject to the Controlled Substances Act, U.S. Drug Enforcement Administration rules on telemedicine prescribing, the Ryan Haight Act, state controlled substance law, state prescription drug monitoring programme requirements, and state telehealth rules.
• These rules change. DEA telemedicine flexibilities have been extended, amended and re-proposed repeatedly. What is permitted today may not be permitted next quarter. If the rules change, our practice changes with them, which may mean a required in-person evaluation, a shorter prescription duration, or that a service is suspended in your state.
• No prescription is promised. Booking a visit, paying a fee, or being interested in a specific medication does not entitle you to a prescription for it. The clinician decides, based on their evaluation of you.
• Your obligations. You must disclose all controlled substances you are taking and all other prescribers you see. You must not share, sell or divert any medication prescribed to you. Diversion is a crime and will end our relationship immediately.
• Monitoring. We may check state prescription drug monitoring databases before prescribing, as law and good practice require.

15. Prescriptions and Pharmacy

• No guarantee any medication will be prescribed. Whether to prescribe, what to prescribe, at what dose and for how long is entirely the clinician's independent professional judgement, applied to you. We do not promise outcomes and we do not advertise them.
• Pharmacies are independent. We send prescriptions to a licensed pharmacy. The pharmacy is a separate business, responsible for dispensing, its own counselling, its own pricing and its own shipping. Pricing, stock and delivery times are set by the pharmacy, not by us.
• Compounded products are not FDA-approved. Where a compounded medication is prescribed — which is common in weight management, hormone and peptide therapy — understand that compounded drugs are prepared by a compounding pharmacy for an individual patient. They are not reviewed or approved by the FDA for safety, effectiveness or manufacturing quality, and the FDA does not verify their labelling. Your clinician will explain why a compounded product is being used and what the alternatives are.
• Side effects and follow-up. All medications carry risks. Read the information supplied with your medication, follow the dosing instructions, and contact your clinician — or emergency services, if it is urgent — if you experience an adverse reaction.
• Refills. Refills are not automatic. They depend on follow-up, on your clinical response, and on the legal limits applying to the medication.

16. Medical Cannabis Evaluations — No Guarantee of Certification

This one deserves saying plainly, because the industry is full of promises it cannot keep.

• We do not guarantee you will be certified. A physician determines whether you meet your state's qualifying criteria by evaluating you. Some patients do not qualify. Paying for an evaluation buys the evaluation, not the result.
• Qualifying conditions are set by the state, not by us. Each state publishes its own list and its own criteria, and those lists change. A condition that qualifies in one state may not qualify in another.
• Registration is a separate step run by the state. A physician certification is not a card. You must apply to the state programme — Michigan's Cannabis Regulatory Agency within LARA, the Illinois Department of Public Health, or your California county programme — and the state decides whether to issue a card. State processing times, fees and document requirements are set by the state. We do not control them and cannot expedite them.
• Federal law still classifies cannabis as a controlled substance. A state certification gives you no protection under federal law. This can affect federal employment, federal housing, firearms eligibility, immigration status and certain professional licences. If any of those apply to you, speak to a lawyer before you apply.
• Recertification. Certifications expire. Renewal requires a new evaluation and a new state application.

17. Testimonials and Results

Any testimonial or outcome shown on this site reflects one person's experience. Individual results vary, and no result shown should be read as typical or as anything you can expect. We publish patient stories only with a signed authorisation covering that specific use, as explained in our Notice of Privacy Practices. We do not pay for testimonials without disclosing it.

18. Third-Party Links and Services

This site links to and embeds services operated by others — booking widgets, a chat widget, payment processing, pharmacies. We do not control those services and we are not responsible for their content, availability or practices. Their own terms and privacy policies apply when you use them.

19. Copyright Complaints (DMCA)

If you believe material on this site infringes your copyright, send a written notice to our designated agent containing: your signature (physical or electronic); identification of the work you say is infringed; identification of the material you want removed and where it is on the site; your contact details; a statement that you believe in good faith the use is not authorised; and a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorised to act for the owner.

Designated agent: to be appointed and registered prior to publication. Until then, send notices to [email protected]. We will remove or disable material in response to a valid notice, and we may terminate repeat infringers.

20. Changes to These Terms

We may update these Terms. When we do, we will change the "Last Updated" date at the top of this page. If a change is material — for example a change to fees, to the refund policy, to dispute resolution, or to how subscriptions are billed — we will give you notice by email to the address on your account, or by a prominent notice on this site, at least 30 days before it takes effect. Continuing to use our services after a change takes effect means you accept the updated Terms. If you do not accept them, stop using the services and cancel any subscription under Section 12.

21. General Provisions

• Severability. If any provision of these Terms is held invalid, unlawful or unenforceable, that provision is severed or narrowed to the minimum extent necessary, and the rest of these Terms stay in full force.
• Entire agreement. These Terms, together with the Privacy Notices and any consent or service agreement you sign, are the entire agreement between you and us about your use of this website and our services, and replace any earlier understanding on the same subject. Nothing here overrides a clinical consent document you sign with your clinician.
• No waiver. If we do not enforce a provision, that is not a waiver of it.
• Assignment. You may not assign these Terms. We may assign them to a successor in connection with a merger, acquisition or sale of assets, subject to our obligations under the Privacy Notices.
• Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control.
• Headings. Section headings are for convenience only and do not affect interpretation.

22. Emergencies